This privacy policy explains what personal information Hua Hin Private Taxi collects when you visit this website or book a transfer with us, why we need it, how long we keep it and the choices you have. We follow Thailand’s Personal Data Protection Act B.E. 2562 (2019), known as the PDPA.
Who we are
Hua Hin Private Taxi is a private taxi and transfer service run from Pran Buri, Prachuap Khiri Khan, Thailand. We are the “data controller” for the information described on this page, which means we decide how it is used. You can reach us at any time through the details on our Contact page.
Information we collect
When you send a booking request or contact us, we receive the details you choose to give us: your name, email address and/or phone or WhatsApp number, pickup and drop-off places, travel date and time, number of passengers and suitcases, the car you prefer, your flight number and any notes such as hotel name, child seats or stops on the way.
When you message us on WhatsApp, LINE, KakaoTalk or by phone, we also see the name and number linked to that account and the content of your messages.
Like most websites, our hosting server records basic technical data for each visit — IP address, browser type, the page requested and the time — to keep the site secure and working. If website statistics (Google Analytics) are switched on, it collects anonymous usage data such as pages viewed and the country you visit from; it does not tell us who you are.
Why we use it
We use your booking details only to quote a fixed price, confirm your transfer, plan the pickup, track your flight for arrival pickups and contact you about that trip. The legal basis is the contract you ask us to enter into (your booking) and our legitimate interest in running a safe, reliable service.
We do not use your details for marketing unless you ask us to keep in touch, and we never sell or rent personal information to anyone.
Who can see your information
Your booking is seen by our booking team and by the driver who carries out your trip, who needs your name, pickup place, time and contact number. Messages sent through WhatsApp, LINE or KakaoTalk are also handled by those companies under their own privacy policies. Our website is hosted by a professional web host that stores the data on our behalf.
We may share information with the authorities only if the law requires it, for example after a road accident or a lawful request from the police.
How long we keep it
Booking requests and messages are kept for as long as needed to complete your trip and deal with any follow-up questions, and then for a limited time for our accounts and legal obligations. After that they are deleted. Server logs are kept for a short period for security only.
Cookies
This website uses only the cookies it needs to work and, if statistics are switched on, analytics cookies that measure visits anonymously. We do not use advertising or tracking cookies from social networks. You can block or delete cookies in your browser settings; the booking form will still work.
Your rights
Under the PDPA you can ask us to see the personal information we hold about you, correct it, delete it, restrict or object to its use, or receive a copy. You can also withdraw any consent you have given. To use these rights, contact us by phone, LINE or email — we will reply as soon as possible and in any case within 30 days. If you are not satisfied with our answer, you may complain to Thailand’s Personal Data Protection Committee (PDPC).
Keeping information safe
Only the people who need your details to carry out your trip can see them. The website uses an encrypted (HTTPS) connection, and booking requests are stored in a password-protected system.
Changes to this policy
We may update this page when our service or the law changes. The latest version is always the one shown here.